Question 1

What is the minimum amount to start?

Accepted Answer

You can open and fund your account from CCC$350 minimum. You are welcome to add more to your balance whenever you want as your plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Request a withdrawal anytime from your dashboard. Funds return to your payment method, subject to standard processing times.

Question 3

Is my capital safe?

Accepted Answer

Your account is protected with bank-level security and identity verification. Like all investing, your capital is at risk — values can fall as well as rise.

Question 4

How fast can I get going?

Accepted Answer

Most people complete sign-up in minutes. Once your opening deposit clears, you can activate your plan right away.

Question 5

Are there any surprise fees?

Accepted Answer

All costs are shown upfront before you agree. You'll always know exactly what you're paying — nothing hidden.

Question 6

What age do I need to be?

Accepted Answer

You must be 18 or older to open an account and invest. We'll verify your age and identity as part of setup.

Question 7

What payment methods can I use?

Accepted Answer

We accept major debit and credit cards, bank transfers, select e-wallets and crypto options. Available methods appear when you deposit.

Question 8

When is help available?

Accepted Answer

Our support team is reachable Monday to Friday, 9:00 to 18:00, and aims to reply to every question within one business day.

Question 9

Who handles the tax side?

Accepted Answer

Tax on investment returns depends on your location and is your responsibility. We suggest keeping records and speaking with a tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is a standard identity check. It keeps your account safe and is routine for any investment account.

Question 11

Do I need investing knowledge?

Accepted Answer

Not at all. You get a dedicated financial analyst who guides you every step of the way — no prior market experience required.

Question 12

Who manages my portfolio?

Accepted Answer

A personal financial analyst, backed by AI technology, tailored to your goals and comfort with risk. Human decision-making stays at the centre.

Question 13

Is this platform regulated?

Accepted Answer

Yes — it meets Canadian financial standards and cybersecurity rules, with account safeguards and verification embedded.

Question 14

Can I add funds later?

Accepted Answer

Absolutely. Top up your account whenever you wish and adjust your strategy with your analyst as your goals change.

Questions? We're an easy message away.

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